FAQ

HOW DO I ORDER?

Thucassi sells only to the trade. If you wish to place an order, you may call us at 626-363-6704, or send an email to info@thucassi.com. The first step is to complete our account application form. Applications are usually approved within 24 hours. Once approved, you can move forward with placing an order.

WHAT IS THE MINIMUM ORDER?

The Thucassi opening order amount is $1,800 with a $2,000 annual minimum. After your opening order has been placed you are considered a current account and we have no order minimum. Opening orders under $1,800 will qualify for 25% off MSRP but must always be a case pack at a minimum.
SHIPPING

For continental U.S. and Canada deliveries, we typically use FedEx, however, depending upon the size and composition of your order, we may use a common carrier. Shipping rates are below. Shipping rates are subject to change during the year and will be confirmed when your order is placed. Shipping costs for other areas (Alaska, Hawaii, other International) will be quoted based upon your order.

ORDER TOTAL / SHIPPING FEE (Continental U.S./Canada)

$1-$199 / $25

$200-$499 / $45

$500-$999 / $60

$1,000+ / 6% of Order Total


CAN I RETURN A PRODUCT?

It is within our sole discretion as to whether to accept returns of merchandise. You will not receive any reimbursement for items returned without our prior authorization. Returned items must be in their original condition and packaging, and you shall prepay and be liable for all charges in connection with the shipping of returned goods, including insurance. A 25% restocking fee will be applied to all approved returns that are not defective.

PRESS

Thucassi looks forward to working with Media and blog partners. We have white, silhouette high-res images for all of our products. If you are interested in featuring Thucassi, please contact us at info@thucassi.com

OUR PRODUCT

Our candles are made with pure hand-poured paraffin wax for a long-lasting, smokeless burn. This high-quality perfume grade wax delivers a superior fragrance dispersion. The 100 percent cotton wick allows the flame to extinguish itself when it reaches the bottom.

CANDLE CARE INFO: Before lighting your candle for the first time, trim the wick to 1/4-inch length. After blowing out your candle, always re-center and straighten the wick.

BURN TIME: The first time you burn your candle, allow it to burn for at least two hours. This will help your candle burn more evenly in the future. After that, please burn candle 3-4 hours at a time. When cared for properly, our 2 oz. candles burn for an average of 8 hours, 4 oz. for 12 hours, 8 oz. for 35 hours, 9 oz. for 40 hours, 28 oz. for 50 hours.

DIFFUSER TIME: The amount of time our fragrance oils will last will vary depending on the size of the bottle. Our smaller bottles (270 ml.) will last about 90 days, and our larger bottles (450 ml.) will last about 150 days.

ARDMORE HOME DESIGN

Thucassi is a part of the Ardmore Home Design family of brands, which also includes Made Goods, a furniture line featuring thoughtfully designed statement pieces made from unique materials, and Pigeon & Poodle— specializing in the details of decor, such as gorgeous bath collections, accents, frames, and desk, and bar sets; Blue Pheasant—specializing in handcrafted tabletop products.

Purchase a full collection and receive a free cloche or free tester for every scent in that collection. Quantities of complimentary items vary based on number of scents in the collection.